DELIVERY AND RETURNS
DURING SALES, order shipments may be delayed.
In Lithuania, we ship via selected parcel machine, price €3 or by courier €5.
Delivery time: 2-5 business days. Free delivery in Lithuania applies to orders over €130.
Shipping abroad via FedEx, delivery time: 2-7* business days, delivery prices: EU countries/rest of the world - 15€/17€. Express delivery time 1-3* business days, delivery price: EU countries/rest of the world - 25€/30€.
Free shipping to foreign countries applies from €260. Return shipping costs must be covered by the customer.
We are not responsible for items lost during return, so we recommend that you keep the shipping receipt with the tracking number.
*Delivery times are approximate and may take longer depending on location.
All orders are shipped from Vilnius within 1-5 business days. Once your order has been shipped, we will send you a tracking number. We prepare and ship packages from Monday to Friday.
Return:
Return shipping costs must be covered by the customer. We are not responsible for items lost during return, so we recommend that you keep the shipping receipt with the tracking number.
Before returning your order, please fill out the RETURN FORM at this link: https://grazinimai.omniva.lt/parduotuves/kalitennis-lt
Contact number for inquiries +37068651211
Hello@kalitennis.lt
Our return and exchange policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange. To be eligible for a return, the item must be unworn, unwashed, unaltered, and in the same condition as you received it. Returned items that are damaged, soiled, or altered may not be accepted and may be returned to you at your expense. To complete your return, please provide your receipt or proof of purchase.
Damaged or lost packages:
Contact us if your package arrived damaged, take some photos and email us with the documentation. Once the order has been delivered to the correct shipping address, we cannot be responsible for lost or stolen packages. If your package was lost in transit, please contact us immediately at Hello@kalitennis.com
Prices:
All prices are in Euros (EUR) and include 21% VAT. Please note that depending on your order and country, you will be required to pay local import taxes (customs duty, sales tax) upon receipt of your order.
Customs and sales taxes:
Please note that depending on your order and country, you will be required to pay local import taxes (customs duties, sales tax) upon receipt of your order. Some orders may be delayed by customs. Unfortunately, we have no control over these taxes or delays and cannot predict what they may be. Failure to pay such taxes will result in the order being cancelled in full. The shipping and customs clearance costs associated with the cancellation will be deducted from your refund.
Changes:
We only exchange items if they are defective or damaged. For exchange, please contact us by e-mail Hello@kalitennis.lt
Refunds:
Once we receive and accept your return, all amounts for successfully returned items will be automatically refunded to your credit card or original payment method within 10 business days, minus any taxes or import duties. Original shipping charges are non-refundable.
Non-returnable or non-exchangeable items:
Gift vouchers
SAMPLE sale items
Custom-made goods
Damaged goods
If you have any further questions, please contact us at:
hello@kalitennis.com